This Privacy Policy explains how EstatePro Real Estate Agency ("EstatePro", "we", "our", or "us") collects, uses, and protects personal information you provide when visiting our website, submitting an enquiry, or using our services. We are committed to protecting your privacy and handling your data with transparency and care.
1. Overview
EstatePro Real Estate Agency is the data controller for personal information collected through our website at estatepro.com and through our real estate services operations. This policy applies to all clients, website visitors, newsletter subscribers, and enquiry submitters.
We collect only the information necessary to provide you with our real estate services, respond to your enquiries, and improve our website. We do not sell your personal data to third parties for marketing purposes.
2. Personal Data We Collect
When you submit a property enquiry:
- Full name, email address, phone number
- Budget and property preferences
- Inquiry type (buy, sell, rent, invest)
- Message content
When you request a property valuation:
- Name, email address, phone number
- Property address and type
- Reason for valuation request
When you subscribe to our newsletter:
- Email address
- Date and time of subscription
When you visit our website:
- IP address and browser type (via server logs)
- Pages visited and time spent (via analytics)
- Referral source and device type
3. How We Use Your Information
We use your personal information to:
- Respond to property enquiries and valuation requests
- Match you with suitable properties and assign you to the most appropriate agent
- Send market reports and newsletters (only if you have subscribed)
- Improve our website and services through anonymised analytics
- Comply with California real estate licensing and legal obligations
- Maintain records required by the California Department of Real Estate
We will not use your information for unsolicited marketing. We will not contact you about services unrelated to your enquiry.
4. Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Our agents: Your enquiry details are shared internally with the EstatePro agent best suited to your needs.
- Service providers: We use trusted third-party platforms for CRM, email delivery, and website analytics. These providers are contractually bound to process your data only on our behalf.
- Legal requirements: We may disclose information if required by law, court order, or California real estate regulations.
- Property transactions: With your consent, relevant personal information may be shared with escrow companies, lenders, or other parties necessary to complete a real estate transaction.
5. Cookies
Our website uses cookies to improve your experience. We use the following types:
- Essential cookies: Required for the website to function (form sessions, security tokens). Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site. All data is anonymised. You may opt out via your browser settings.
- Preference cookies: Remember your settings for future visits.
You can manage or disable cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the website or contact us.
6. Data Retention
We retain personal data for as long as necessary for the purpose it was collected:
- Client enquiry and transaction records: 7 years (required by California DRE regulations)
- Contact form submissions: 3 years from date of enquiry
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months (anonymised)
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal retention obligations.
- Opt-out: Unsubscribe from our newsletter at any time using the unsubscribe link in any email.
- CCPA rights: California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect your personal information, including HTTPS encryption for all data transmitted through our website, access controls for internal systems, and regular security reviews. No system is completely secure — if you believe your data has been compromised, please contact us immediately.
For questions about this Privacy Policy or to exercise your data rights:
We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the last update shown above.